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Support

At Vin65, we love our customers and really want to seem them succeed. Each winery gets two hours of support included when signing up with us and we have free training every Friday. Below are a lot of other great way to get more support.

Documentation Site (Free)

Need to figure something out? Check out the documentation site first. Learn about everything from setting up a wine club to setting up a promotion.

Submit A Ticket (Paid Support)

Can’t find the answers you need in the support site? Send us an email and we will get the answers to get your tasks done.

Training Videos (Free)

The full training videos will help you to get comfortable with the platform and its features. Each section includes links to further documentation to round out your knowledge.

Webinars & Live Training (Free)

Online webinars and live training sessions, each covering topics to train/educate you on the Vin65 platform.

Feature Request (Free)

Want a new feature or an existing feature changed? Fill out the form and tell us how we can improve our platform.

Remote Support (Paid Support)

If you have been directed to this page by Vin65 staff, click on the link to run the remote support app.


Support Plans:

Additional training and support is available through one of the packaged listed below:

Pay As You Go

Pay as you go
$100/hr

  • No set monthly fee.
  • Training/support billed at $100/hr.
  • Billed in 15 minute increments.
  • Totaled at the end of each month.
  • Billed to your account automatically.
  • Can switch plans at any time.*

Signup or Change Plan

Two Hours Per Month

Two hours per month $100/mo.
Each additional hour $60/hr.

  • Includes two hours of support per month.
  • Support via phone and/or tickets.
  • Additonal support billed at $60/hr.
  • Billed in 15 minute increments.
  • Totaled at the end of each month.
  • Billed to your account automatically.
  • Can switch plans at any time.*

Signup or Change Plan

Five Hours Per Month

Five hours per month $200/mo
Each additional hour $50/hr.

  • Includes five hours of support per month.
  • Support via phone and/or tickets.
  • Additonal support billed at $50/hr.
  • Billed in 15 minute increments.
  • Totaled at the end of each month.
  • Billed to your account automatically.
  • Can switch plans at any time.*

Signup or Change Plan

*Your plan will be switched for the following first of the month.

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