A free documentation website (full of videos) is also available and additional training and support is available through one of the monthly packages listed below:
Option 1: Pay As You Go:
Training/support billed in 15 minute increments; billed per incident.
Option 2: Two Hours Per Month:
For $250/mo we include two hours of training/support per month for both your ecommerce needs (normally $100/hr) and your POS needs (normally $185/hr). Each additional hour is billed at $100/hr in 15 minute increments; we total monthly support time at the end of each month.
Option 3: Five Hours Per Month:
For $400/mo we include five hours of training/support per month for both your ecommerce needs (normally $100/hr) and your POS needs (normally $185/hr). Each additional hour is billed at $100/hr in 15 minute increments and we total the monthly support time at the end of each month and bill in 15 minute increments.
Paid support is available via telephone or through our online support ticket system.
You can sign up, change or cancel a support plan at any time (the change takes place the next billing month). Choose the plan that best suits your support needs. Fill out the form below and we'll respond shortly.
How do I cancel/change my support plan?
You will need to fill out the same form that you used to sign up for a support plan, which is located above.
When cancelling your support plan please select 'Pay As You Go' as your support plan selection.
Do my support hours roll over into the next month if I don't use all of my support time?
No. Support hours are prepaid for the month only. Any time left over at the end of the month will expire.
Does my support plan expire automatically?
No. Your support plan will auto-renew until you change or cancel your support plan.
When does my support plan start?
You can start taking advantage of your support plan the day you completed filling out the signup form. Charges for your plan will appear on your next billing invoice, and will run monthly from the date you signed up.
Do I have to sign up for my support plan?
No. You are not required to have a support plan. Any support that you receive will be charged the hourly support rate. Support plans are offered at a reduced rate over hourly support and are a great way to take advantage of our knowledgeable support team.
"Vin65 are professional and deliver what the client wants in satisfactory timeframes. I like the way that challenges are handled - if something isn't possible, the response is that it may become possible, instead of 'no'."
Zoe Feltham | Shaw + Smith
"Vin65 is the complete ecommerce package for wineries of all sizes. Not only did they provide creative solutions to all of our problems, but they did it in a timely fashion.
I can't say enough good things about their customer support. Fantastic overall experience from the first demonstration to going live on launch day. Thanks Vin65!"
James King | King Family Vineyards
"We have implemented the entire VIN65 suite: website, facebook and POS as we were looking for one integrated solution that would allow us to communicate with our wine club members wherever they were. We used a new responsive template from Vin65.
Vin65 continually adds features upon requests from its customers. Support is amazing, when I had some questions while working evenings, someone responded within hours, which made it possible to continue working instead of having to stop and wait for response the next morning.
Amazing people, amazing product."
Rolf de Bruin | Fort Berens
Need to accelerate online sales? Subscribe here: