A free documentation website (full of videos) is also available and additional training and support is available through one of the monthly packages listed below:
Option 1: Pay As You Go:
Training/support billed in 15 minute increments; billed per incident.
Option 2: Two Hours Per Month:
For $250/mo we include two hours of training/support per month for both your ecommerce needs (normally $100/hr) and your POS needs (normally $185/hr). Each additional hour is billed at $100/hr in 15 minute increments; we total monthly support time at the end of each month.
Option 3: Five Hours Per Month:
For $400/mo we include five hours of training/support per month for both your ecommerce needs (normally $100/hr) and your POS needs (normally $185/hr). Each additional hour is billed at $100/hr in 15 minute increments and we total the monthly support time at the end of each month and bill in 15 minute increments.
Paid support is available via telephone or through our online support ticket system.
You can sign up, change or cancel a support plan at any time (the change takes place the next billing month). Choose the plan that best suits your support needs. Fill out the form below and we'll respond shortly.
How do I cancel/change my support plan?
You will need to fill out the same form that you used to sign up for a support plan, which is located above.
When cancelling your support plan please select 'Pay As You Go' as your support plan selection.
Do my support hours roll over into the next month if I don't use all of my support time?
No. Support hours are prepaid for the month only. Any time left over at the end of the month will expire.
Does my support plan expire automatically?
No. Your support plan will auto-renew until you change or cancel your support plan.
When does my support plan start?
You can start taking advantage of your support plan the day you completed filling out the signup form. Charges for your plan will appear on your next billing invoice, and will run monthly from the date you signed up.
Do I have to sign up for my support plan?
No. You are not required to have a support plan. Any support that you receive will be charged the hourly support rate. Support plans are offered at a reduced rate over hourly support and are a great way to take advantage of our knowledgeable support team.
"Working with Vin65 was an exceptional experience. From the development stage to launch, all stages were managed thoroughly and on time. The lines of communication were always open despite the time difference and response times to any enquiries were commendable. I would highly recommend Vin65 to any company looking to develop a website."
Jennifer Morassutti | RJ Spagnols
Professional, organized, friendly and extremely helpful team with great product and service. Vin65 is the Apple Computer of wine e-commerce. We took our first on-line order 15 minutes after going live! What does that tell you. Vin65 Rocks!
Bill Loken | Pahrump Valley Winery
"Very professional and expeditious. Any winery would benefit from this service. In fact, I would urge all of our peers to consider using Vin65. This type of technology significantly improves the sales experience for customers and helps small business put their best foot forward.
Your service can help our industry rid itself of bad websites!"
Jeffrey Freeland | Oso Libre Winery
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