A free documentation website (full of videos) is also available and additional training and support is available through one of the monthly packages listed below:
Option 1: Pay As You Go:
Training/support billed in 15 minute increments; billed per incident.
Option 2: Two Hours Per Month:
For $250/mo we include two hours of training/support per month for both your ecommerce needs (normally $100/hr) and your POS needs (normally $185/hr). Each additional hour is billed at $100/hr in 15 minute increments; we total monthly support time at the end of each month.
Option 3: Five Hours Per Month:
For $400/mo we include five hours of training/support per month for both your ecommerce needs (normally $100/hr) and your POS needs (normally $185/hr). Each additional hour is billed at $100/hr in 15 minute increments and we total the monthly support time at the end of each month and bill in 15 minute increments.
Paid support is available via telephone or through our online support ticket system.
You can sign up, change or cancel a support plan at any time (the change takes place the next billing month). Choose the plan that best suits your support needs. Fill out the form below and we'll respond shortly.
How do I cancel/change my support plan?
You will need to fill out the same form that you used to sign up for a support plan, which is located above.
When cancelling your support plan please select 'Pay As You Go' as your support plan selection.
Do my support hours roll over into the next month if I don't use all of my support time?
No. Support hours are prepaid for the month only. Any time left over at the end of the month will expire.
Does my support plan expire automatically?
No. Your support plan will auto-renew until you change or cancel your support plan.
When does my support plan start?
You can start taking advantage of your support plan the day you completed filling out the signup form. Charges for your plan will appear on your next billing invoice, and will run monthly from the date you signed up.
Do I have to sign up for my support plan?
No. You are not required to have a support plan. Any support that you receive will be charged the hourly support rate. Support plans are offered at a reduced rate over hourly support and are a great way to take advantage of our knowledgeable support team.
"Vin65 has been very easy to work with. The team of programmers and designers are always there to offer help, and give feed back on any issues you might encounter.
Working with them remotely has been surprisingly easy!"
Brendan Scoggin | Long Meadow Ranch
"Vin65’s ecommerce platform and content editor have been a big step forward for our business. Their capabilities have really allowed us to project who we are, stimulate incremental business and start to develop longer-term relationships with customers. A huge bonus for me personally has been the Vin65 team. They are pleasant, dynamic, and above all responsive.
They listen to what their clients want, and regularly enhance their product. I strongly recommend Vin65 and would be glad to chat with wineries about our experience with their platform and team."
Jim Alsina | Hunt Country Vineyards
"Andrew, We just took our site live with Vin65 last night and I want to make sure we pass along our gratitude for your team’s effort.
Josh, Jason, Peter, James, and yes even Brent :) did a tremendous job! I especially want to complement your team for two things that really stand-out; they are all excellent at covering for each other, so, if one is unavailable the other usually fixed the issue in real time… VERY VALUABLE and everyone is very quick to reply to emails or return calls, also VERY VERY VALUABLE.
So, thank you to you, and especially thank you to the team you’ve assembled."
Scott Wills | Denner Vineyards
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