Request Demo
Client Log In
Client Log In

Vin65 Blog

Welcome to the Vin65 blog.  We are using this space to try and convey our little piece of insight into winery websites, POS systems, and best practices to sell more wine.

Andrew Kamphuis
 
July 11, 2013 | Andrew Kamphuis

Connecting Social and Commerce

At Vin65 we see a lot of data from transactions, we’ve done a lot of experiments and we’ve seen some interesting results. For example:

  • Targeted email works better than mass email,
  • Discounted shipping works better than discounted price,
  • Add-To-Cart buttons on the wine list page converts more than the Add-To-Cart button on the wine drilldown page.

We’ve focused on analytics, A/B tests, and we look at BI tools to track data and improve tools and while this data is good, we don’t believe this it is good enough.

Social Meets Commerce

Today we are starting a whole new class of experiments are excited about learning a lot in completely different ways. Rather than looking at just the data, we’re going to start experiments with conversations consumers with each other and wineries.

I wish I could say linking a consumer’s social and ecommerce profiles together results in ‘X’ – but we are just in the beginning phase.  Let me tell you what I believe and what we experimenting with.

Know More Sell More

Knowing and understanding your consumers and acting on that data is what creates exceptional companies and I believe that the best way to know your customer is to have conversations with them. Knowing the POS and ecommerce data is not enough.  Just like peanut butter and jelly, I believe that ecommerce data combined with social data is a perfect match.

Imagine knowing that club members that are Facebook fan last 5 months longer than those who are not fans. Would that change the way you promote you Facebook page and how you use Facebook’s tools? What if you were instantly notified if your that a few people Tweeting you were your top consumers were reaching out on Tweeter. Would you engage them in a conversation?

At Vin65 the primary goal of this blog is education (how to sell the most wine online) for our customers and the wine industry as a whole.  We also don’t like to talk about tools we are building.  I realize I hijacked it – but I did want to lay out a vision of a few things we see in the future.

One Step Forward

At Vin65 we've partner with VinTank (the leading wine social media management company) and we’ve created a bi-direction integration linking social customers in VinTank with ecommerce customers in Vin65.

Inside VinTank - The next time someone is talking about you, the next time your looking at social conversations, you can see that persons lifetime value, club memberships, Vin65 contact type, etc.

Inside Vin65 - Your can use the list builder to segment on customers social, look at individual customers and see their social profile.

This is going to allow for a lot of great data meshing. I’m sure you, our customer, will drive a lot of what is to come.   

I would invite you to watch a video and learn more about our bi-direction integration with Vintank or request a demo.

I’d also love to hear what you would like to see with the meshing of social and ecommerce data.  What would help you sell more wine?

Time Posted: Jul 11, 2013 at 6:00 AM
Andrew Kamphuis
 
June 5, 2013 | Andrew Kamphuis

How to Sell More Wine Direct to Consumer

The Vin65 Direct-to-Consumer Roadshow has kicked off with the first event launching in Paso Robles today. Future events to be held in Mendocino and Calaveras County (and if you want us to come to your area please email sandra@vin65.com).

Here is the content delivered today:

How to Sell More Wine Online - Andrew Kamphuis

 

Excellence Through Fulfillment - Jim Agger

 

DTC Analytics - Ahin Thomas

 

Wine Telesales 101 - Mark Parton

 

Tapping into Social Media - Paul Mabray 

Time Posted: Jun 5, 2013 at 6:31 PM
Andrew Kamphuis
 
December 7, 2012 | Andrew Kamphuis

Mobile Ecommerce and the Wine Industry

For anyone who missed the Napa Valley Vintner's Mobile Seminar, here are the slides from my presentation on mobile ecommerce and the wine industry. 

Time Posted: Dec 7, 2012 at 10:30 AM
Andrew Kamphuis
 
August 1, 2012 | Andrew Kamphuis

5 Tips for Effective Ecommerce Merchandising

Whether it's picking up a loaf of bread or a silk scarf for Grandma, merchandisers think carefully about how you navigate in store and what will grab your attention.  Merchandising has been effective for so long in retail, yet it hasn’t really come to a lot of winery websites. Just like going to a retail store, the way your online list page looks and flows is just as important.  

On your winery website, how you merchandise ultimately makes for an easier, quicker and more pleasant shopping experience for your customers.

1. Call-Outs & Badges

With so much choice available, retail merchandisers use call-outs as a way to grab attention in the aisles.  The same attention-grabbing addition can be made on your winery website to make it easier for customers to see featured products. 

2. Alternate Product Layouts

Retail merchandisers use end aisles and alternate product displays to call attention to certain products.  Consistency is great, but having alternative product layouts on the same page can capture attention and it works well to highlight particular products.

3. Grouping Products

Have multiple tiers of wine?  Show all your wines on one page, but group them into the tiers using colors, or alternate layout.   Grouping products really draws attention to each tier of wine.

4. Quick View Feature

Modern clothing retailers (like Gap.com) have used Quick View as a way to expose product detail without a visitor leaving the actual shopping page.  If you have a lot of wines on a page, and the customer is likely to navigate between several wines, a quick view feature allows your customers to see more product detail without leaving the list page.

Image 1 - Quick View rollover

Image 2 - Quick View feature 

5. Custom Gift Sets

Wine is the perfect gift.  If you're looking for a way to guide your customers through gifting wine, a custom gift set (such as the one suggested below) lets your customers easily customize a gift.

These small customization features (which are fast becoming standard in other industries) provide extra value to your customers and can help boost sales.

Remember, visitors to your site need to be wooed by a great, attention-grabbing user experience, that way they'll come back again.

Have you seen some great examples of merchandising on the web?  Feel free to leave them in the comments below.

Time Posted: Aug 1, 2012 at 8:00 AM
Andrew Kamphuis
 
June 13, 2012 | Andrew Kamphuis

Basics of Customer Relationship Management

Below are the slides from my presentation at the Southern Oregon Wine Marketing and Sales Conference on the “Basics of Customer Relationship Management.”

Feel free to check them out.

I’d like to give a special thanks to Paul Mabray and Susan DeMatei for lending me some of the content on the slides (and also being so passionate about CRM – I love bouncing ideas off of you guys).

Also, thanks to Susan DeMatei, Melissa Dobson, Krista Hesketh and my wife for working over the weekend (they assisted with proofing and ensured the final slides looked great).

 

Feel free to post any questions or comments below (or send an email directly to me).

 

 

Time Posted: Jun 13, 2012 at 2:00 PM
Andrew Kamphuis
 
June 1, 2012 | Andrew Kamphuis

Why I Sold and How Does This Affect You?

If you haven't heard the news... WineDirect has acquired Vin65.

There is a lot of emotion when making a decision like this - and the decision certainly wasn't easy.  Here is a look at why I sold and how it might affect you.

Why I sold.

I’d be lying if I didn’t say money played a large role. The financial incentive was attractive. Having said that there is a lot I like about the current WineDirect team and I'm going to give 100% there. Yes, there have been some issues in the past with WineDirect, but the last couple of years the new management (under Joe Waechter's direction) has done a good job of turning that around.

I've spent a lot of time with Joe Waechter. From regular phone calls to having him as guest speaker at our employee retreat, his experience growing DHL and other companies has been instrumental in guiding me the last couple of years as Vin65 experienced some large growth.

Some may question why WineDirect and Vin65 should be together (and Vin65 will continue to work with all of the wine fulfillment houses). Joe and I both see a future in Direct-to-Consumer wine sales. We argue about some of it, but we both agree that DTC is growing in importance and we have the same vision for the future.

I’m excited about DTC and that is a large part of this deal.

How does it affect you?

If you’re a Vin65 customer, it doesn't really affect you immediately.  WineDirect is committed to letting Vin65 operate independently. It’s like Amazon and Zappos or like WineDirect and Call For Wine today. I’ll continue to be the President of Vin65 and I am keeping our core values.

Over time there will be changes. Vin65 started off with a handful of winery clients. We've acquired some enterprise clients, we took on the licensing of the IBG (now WineDirect) customers, and a lot of smaller wineries have signed up with Vin65. With each new staff member and each new client, Vin65 changes a little. Today with over 700 sites Vin65 is not the same company it was 4 years ago. In the future it’s going to continue to change.

I'm personally committed to fighting for our core values (and while WineDirect has some great values, I'll be pushing to keep ours). I'm personally committed to pushing the Vin65 platform further. The incremental change you see weekly on the platform will continue in the future. I'm excited about the long time staff I've had and I've worked hard to include them into the acquisition. I'm also excited about a lot of the new employees at Vin65 (the team is just awesome!). While I no longer get involved in every site that launches on our platform, I am committed to staying the course, to being innovative, and putting out a product that pushes DTC sales forward.

We have no major plans to change pricing, contracts, etc. All of our contracts are month to month and if we aren't servicing you correctly I'd ask that you personally contact me.

What about Copper Peak, WineShipping and other fulfillment houses?

At Vin65 we have a great relationship with Copper Peak and we enjoy good relationships with WineShipping, Amedeo, Pack n Ship, Safe Haven, and other fulfillment houses. (Too many to mention here but we love you all). We also have great relationships with other wine vendors like Ship Compliant, Napa Valley POS, Oztera, KLH, Elypsis, and others.

We are going to work hard to maintain those relationships. Not every client is a great client for Wine Direct fulfillment, and we believe in choice. We are going to continue to work with other fulfillment companies (and we are hoping that PK still invites us to his house parties :) ).

What about other ecommerce companies?

I know that WineDirect fulfillment is going to continue to work with our competitors. There are no family exclusives here.

As for ecommerce, I've enjoyed the competition with eWinery, Nexternal and others. It's great to have competition in the space (and it makes for a better product for everyone). I know they will have a lot of comments about this acquisition. I hope that we continue to provide great competition for you.

~~

I recognize that an acquisition like this brings questions. Feel free to comment below (commenting is wide open and will not be deleted unless they are spam or vulgar). Feel free to email me at andrew@vin65.com or call my personal cell phone at 604.613.5343.

Thank you.

Time Posted: Jun 1, 2012 at 2:00 PM
Andrew Kamphuis
 
March 12, 2012 | Andrew Kamphuis

Facebook Commerce - Show Me The Money

Do people actually buy wine on Facebook?

Before I get to the answer - here is a quick recap...

From a previous blog post we know that Facebook drives a lot of traffic to winery websites. We also know that this traffic from Facebook is good traffic. We reasoned that we should bring the transaction closer to the customer and in October 2011 we launched Facebook commerce on the Vin65 platform.  We also knew it was a bit experimental and therefore we haven't charged a monthly fee for it.

The answer

Over the last 5 months we've seen a lot of interesting movement on Facebook commerce. Two of our clients have more than 10% of their ecommerce sales on Facebook. Several of our winery clients are in the 4-5% range, but we also have a number of clients who have yet to get a sale on Facebook which might discourage some.

Facebook commerce is in its infancy and we are really at an experimental stage. When ecommerce was in its infancy there were a lot of successes and a lot of failures. Brands like Toys "R" Us launched their ecommerce store in 1999, only to close it down that same year and in 2000 partnered with Amazon. A few years later, that partnership ended and Toys "R" Us now has its own ecommerce store.

The same thing is happening today in Facebook commerce.  There is currently a lot of trial, some success, some failure, and as we start to experiment with merging ecommerce and social platforms there is a lot of learning and a lot of opportunity, especially for small business.

Make your Facebook commerce page work right now

It's still early and the verdict is still out, but here are a few things that do work.

Add value - Give your customer a reason to shop on Facebook. Duplicating your website store isn't an effective strategy. Use exclusivity, rewards, and engagement as ways to create value. For example reward your Facebook fans by selling your new release wine on Facebook a few days before having it go on sale on your website. Or have exclusive events or promos just for your Facebook fans. Makes your fans feel like they are VIPs.

Create great customer experiences - Just like your website and mobile site, the customer experience matters. The Facebook app real estate is tight (although it just got a lot better with the advent of timelines), so be mindful of the space. If the content is engaging, if the Facebook app is responsive, and if it's easy to use, it will be more effective. We know that on the web a better customer experience sells more wine - and we are sure this holds true on Facebook.

Do something different - It might fail, but it might also succeed. Because Facebook commerce is relatively young, customer expectations aren't that high. It's a great time to try something and learn. Be sure to measure and solicit feedback. Facebook is all about engagement and feedback.

~~

Over the next few years as Facebook commerce matures (it's not going away) people will become accustomed to buying through Facebook, and companies will learn and optimize the experience. Until then it's a great time to play and learn new ways to effectively sell more wine online.

As an aside - here are a few articles worth reading:
EConsultancy -  Can f-commerce work for retailers
Get Elastic - Is F-Commerce "Fail" Commerce?
EMarketing - Case Study: Heinz UK Fans Warm up to Facebook Personalization Campaign

What do you think?  Have you bought anything on Facebook yet?

Time Posted: Mar 12, 2012 at 2:00 PM
Andrew Kamphuis
 
January 3, 2012 | Andrew Kamphuis

12 Ways to Sell More Wine Online in 2012

It's 2012, and my #1 business New Years Resolution is to sell more wine online. Internally we have some great stuff we are working on, but let's talk about 12 ways you can sell more wine online.

1) Get Social

If you are looking for things to settle down and return to the good old days… think again. Facebook is here to stay, Google+ is signing up 625,000 users a day, we are now in a social world. Our Facebook Ecommerce App has been up for two months and the results have been great - it's driving upwards of 8% of sales for sites that have it enabled.

2) Recommerce / Remarketing

A hot trend in 2011 was "remarketing". Picture this - a visitor adds a wine to their shopping cart on your site and then they leave your website. The next time they are on Google or a blog or website showing ads, you can have an ad that specifically targets the visitor to try and get them back to your site. There are several vendors in this space including Google AdWords and in the wine industry watch for Vintners Alliance.

3) Focus on Your Visitor - Not Yourself

Do you force visitors to your website to jump through hoops, buy minimum quantities, or go through strange checkout processes just so they fit into your internal systems? Your visitor's experience matters, focus on it, and you will sell more wine.

4) Power Up the SEO

Search engines still drive a large percentage of your traffic. Ensure you have the basics like great title tags, content that isn't hidden behind a wall, etc. You'd be surprised how tweaking your site might drive a large number of visitors. On Google, search for your brand, your key products, and a few of your other key words. If you're not coming up number one or number two, you're missing sales.

5) Use Social Influence

Okay this is a little bit like point #1. Use social proof. When visitors see "500 likes" and "10 product reviews", they feel great about buying your wine. Product reviews increase wine sales by upwards of 20% (read more).  We don't have the stats on Facebook "Like" - but I know when I see a lot of likes, or a friend that likes a product - it influences me positively.

6) Use Offline to Bring Them Online

In 2011 I started having a weekly lunch with the marketing director from a local marketing firm. One of the key things I learned in our very first meeting was "use offline to bring them online". There are people who didn't grow up with the internet and they don't always trust it. Offline direct mail and advertising will drive online sales.

7) Go Mobile

If you're a reader of this blog you know mobile traffic is up. Mobile traffic makes up over 10% of the traffic on our platform. We are now seeing wineries with 18 and 20% of their web traffic from mobile devices. If you don't have a mobile site it's going to cost you sales in 2012. Furthermore a great mobile site will generate sales. (The better the experience, the more likely the visitor is going to buy).

8) Speed Up Your Site

Tests at Amazon revealed that every 100 ms increase in load time of Amazon.com decreased sales by 1% (Kohavi and Longbotham 2007). Speed up your site and you'll sell more wine.

9) Use Decent Photography

People make assumptions about your wine based on how your website looks. High resolution, high quality images will increase your perceived brand value, and high quality photos will increase sales conversion.

10) Check Your Calls to Action

Not all buttons are equal (see proof).  Not all Call To Action lines are equal either. Which Test Won is full of stories where a simple change in the language adds a huge return. (While you're checking your calls to action - check that the links work, the color shouldn't be red, that everything is readable, clear, and possibly above the fold).

11) Use Realistic Shipping Rates

Nothing kills sales faster than high shipping rates (well maybe compliance laws kill sales, but that's not so controllable). Shipping costs are the number one deterrent to buying wine online. Make sure your rates are realistic.  Would a first-time customer buy wine with your current shipping rates?

12) Guide Loyalty

The most important sale is the second sale (read more). - use promotions and other strategies to build loyalty and repeat sales.

~~

At Vin65 we hope that 2012 is a great year for you - both offline and online.  Let us know what you are doing to increase your sales.
 

Time Posted: Jan 3, 2012 at 7:00 AM
Andrew Kamphuis
 
December 8, 2011 | Andrew Kamphuis

The right content strategy for your mobile site

Developing the correct content strategy for your mobile site can be a bit confusing. It's still early in the game and we are seeing consultants offer different strategies on what content belongs on a mobile website.

Should you limit content?

Should you limit the content displayed on the mobile version of your website? How about the number of products? Should that be limited?

Originally, our team here at Vin65 thought the answer should be yes. Mobile phone screen sizes are small, the 3G data speeds are slower than regular broadband, and customers visiting your mobile site typically want to do something quickly, such as calling your winery or locating your winery.

Now that our mobile platform is more than a 1.5 years old, the above answer should be "no". Here's why.

1) Users need to see your content.
16-20% of emails are opened on a mobile device (source). A customer opens your email on a mobile device, they click a link - where does that take them? Hopefully to a mobile optimized version of a page. Unfortunately, more often than not, mobile websites are built as a "light" version of a brand's site and the mobile content is an after-thought - and the email link doesn't work.

More than 350 million Facebook users access Facebook through their mobile device (source). People "like" and share your content all the time. Similar to the email scenario, users on mobile devices need to be able to click links and see the mobile version of that content. Unlike the email scenario, you can't control the links people are sharing and if you only have a "light" version of your mobile site, the shared links won't work.

2) Mobile is not a second class citizen.
The problem with limiting content on your mobile site is you now have two sites to manage. Every time you add a page to your regular site, you have to decide if you should add it to your mobile site. It's extra work, and you often forget or neglect the content on the mobile site. (Our first version of our mobile had two sets of page content and wineries constantly let the mobile site go stale).

So what is the correct strategy?

We recommend that all of your content, all of your products, everything on your primary website should also exist on your mobile site. Every URL on your primary site has to work from a mobile phone (you don't control what other people are sending out, linking to, etc). You create a page, you add a product, etc - it should just work on your mobile site. This way, if a customer on a mobile phone views an email, reads Facebook, clicks on a tweet, all of the links, pages, etc. will just work.

We also recommend that the navigation on your mobile site be different than your primary website. People who come directly to your mobile phone do so with purpose - primarily to call, get your address, or look up a product. Screen size on a mobile phone is limited, and you want to promote the content that people are most likely to be seeking on their mobile phone.

~~

Do you have a mobile optimized website? How do you decide what content to display?

Time Posted: Dec 8, 2011 at 8:00 AM
Andrew Kamphuis
 
December 5, 2011 | Andrew Kamphuis

3 Reasons Your Winery Needs a Mobile Website

One in four people are more prepared to share their toothbrush than their smart phone (source) and one-third of Americans are more willing to give up sex than their mobile phones (source).

There is no doubt that smart phones are changing the way we live. It's no surprise that major retailers have integrated mobile as part of their overall marketing strategy. But what about mobile for wineries? Is it important to have a mobile presence? How can this channel drive overall traffic and revenue? We believe that it is important and can drive traffic and revenue, here are three reasons why.

1) Mobile Traffic is Growing

According to StatsCounter, mobile traffic in North America is around 7.25% of all web traffic. It was only 1% three years ago. (source)

On our platform, which is specific to wineries, we are seeing over 10% of the traffic from mobile phones with several wineries in the 15-18% range. (If you want assistance calculating your percentage, it's really easy to do if you have Google Analytics installed - just ask us)

2) Your Regular Website isn't Going to Cut It

You only have to surf your regular website on a mobile phone to figure out it's probably not going to cut it. Flash photo galleries won't display on the iPhone and the performance is terrible on Android phones. You have to pinch and zoom to read the content. Adding something to your cart is next to impossible. It takes forever to load pages. The whole customer experience is terrible.

Visit your winery website on a mobile phone. Then visit a site like www.twistedoak.com, www.opusonewinery.com, or our demo site at  demo.vin65.com to see how a mobile optimized website should react.

3) Consumers are Buying Wine through Mobile Devices

In general, 50% of mobile phone owners are using their device to shop online or to assist while shopping in stores (source).

On our wine-ecommerce platform, we are seeing wine sales on mobile devices (however these sales do lag behind their respective traffic - for example if 10% of your traffic is on mobile, less than 10% of your ecommerce sales will be from mobile).  

We are seeing consumers viewing emails on their mobile phones (16% of them) or using Twitter or Facebook apps on their mobile phones. From these emails or from these apps, they click links to wines, and then view and purchase these wines on their mobile devices.

~~

As a winery, it's pretty easy to get a mobile website. Most of the major wine ecommerce platforms now offer a mobile solution and independent designers have more tools than ever to assist in building a mobile website. Most of the solutions are relatively cost effective and fairly easy to implement. It's a great opportunity to improve your customers experience and it's early enough that you can experiment a little before a mobile site is expected.

Mobile Webinar: At Vin 65, we are committed to the mobile channel as a source of additional revenue for your winery. Attend Brent Johnson's seminar on Mobile Made Easy, Wed Dec 7th at 9:30am PST and learn more.
Time Posted: Dec 5, 2011 at 9:00 AM
Subscribe

Get the blog by RSS

Blog Search
Recent Posts

Need to accelerate online sales? Subscribe here: