Support

Vin65 provides two free hours of support prior to the launch of your website and training is fully video documented. A free documentation website (full of video) is also available.

Documentation Site (Free)

Need to figure something out? Check out the documentation site first. Learn about everything from setting up a wine club to setting up a promotion.

Submit A Ticket (Paid Support)

Can’t find the answers you need in the support site? Send us an email and we will get you the answers you need to get your tasks done.

Training (Free)

The video and text support that follows will help you to get comfortable with the platform and its features. Each section will include links to further documentation to round out your knowledge.

Workshops (Free)

We offer free 1 hour workshops, each covering a different topic to train/educate you further on the Vin65 platform. We also include a Q&A period that's not included in the online video we post after.

Feature Request (Free)

Want a new feature or an existing feature changed? Fill out the form and tell us how we can improve our platform.

Remote Support (Paid Support)

If you have been directed to this page by Vin65 staff, click on the link to run the remote support app.

Support Plans:

Additional training and support is available through one of the packaged listed below:

Pay As You Go

Monthly: $0^.00 Hourly: $100^.00

No support included.
No set monthly fee.
Training/support billed at $100/hr.
Billed in 15 minute increments.
Totaled at the end of each month.
Billed to your account automatically.
Can switch plans at any time.*

Two Hours Per Month

Monthly: $100^.00 Hourly: $60^.00

Includes two hours of support per month.
Support via phone and/or tickets.
Additonal support billed at $60/hr.
Billed in 15 minute increments.
Totaled at the end of each month.
Billed to your account automatically.
Can switch plans at any time.*

Five Hours Per Month

Monthly: $200^.00 Hourly: $50^.00

Includes five hours of support per month.
Support via phone and/or tickets.
Additonal support billed at $50/hr.
Billed in 15 minute increments.
Totaled at the end of each month.
Billed to your account automatically.
Can switch plans at any time.*

*Your plan will be switched for the following first of the month.