Vancouver, BC - April 25, 2016 - Vin65, the leading innovator in direct to consumer software for wineries, is now offering free customer support. Winery customers can now create a support ticket, send in an email or call our customer support representatives free of charge.
There are a lot of ecommerce and POS platforms available for the wine industry - and common industry practice is to charge for training and ongoing support. Vin65 has been adding new features every single day - and wants to continue helping wineries sell more wine. We've always offered free training, so free customer support is the next logical step in getting Vin65 wineries to reach out for help and continue to achieve success.
In addition to already free resources, such as weekly free training webinars, our active community forum and loaded up documentation site - Vin65 is now offering free ticket, email and phone support to all Vin65 customers.
Vin65 is launching a new user forum, which harnesses powerful tools to engage the community. It is a fully supported forum moderated by Vin65ers, to help cultivate winery-to-winery tips, tricks, feedback and we’re excited to see our vibrant Vin65 community help each other out. Check out the new Vin65 ‘Community’ forum here: http://community.vin65.com (you have to be a client to experience the love!). We’re also adding an additional weekly training webinar focusing on selling more wine. Join us Thursdays at 4:00pm pst, in addition to our Free Training Friday webinars Friday at 9:30am pst.
"A lot of software companies offer support as a paid option, charging per incident, or per hour. Often, support is offered as a feature, and is only available for specific packages, so if you pay more, you have access to more,” said Vin65’s General Manager, Brent Johnson. “Today, there is a big change; we’re excited to offer all of our clients free customer support! Now all ‘how to’ questions and troubleshooting that Vin65 used to bill for, is free."
Free support is available immediately to all Vin65 wineries.
Vin65 is the leading provider of ecommerce and POS solutions to wineries and wine retailers. The Vin65 platform has received attention from wine technology thought leaders and technology savvy wineries for its ability to drive innovation in the wine direct to consumer space. The platform includes: ecommerce, point of sale, wine club management, content management, customer relationship management and shipping programs all tailored for the wine industry.
For more information, call 1-866-852-8140 or visit www.vin65.com.
Corinna Wang, Marketing Manager