Have you used your own website?
Have you used your own website? Try completing an order on your site. Try ordering multiple products. Where does the 'continue shopping' button take you? Can you figure out the shipping easily?
What are the most common questions customers ask? Try finding the answers from the homepage on your website - can you?
Have you tried emailing customer service from your website? How many clicks till you found the customer service email address? How long till someone responds?