Support Is Free!

No foolin'

Vin65 Support

How can we help you?

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Help Site

Need to figure something out? Our documentation site has step-by-step instructions and tons of videos to answer your questions.

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Free Training Webinars

Every Thursday afternoon and Friday morning, we hold a free webinar. Sign up to get weekly reminders - then register and submit questions about Vin65 features.

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Vin65 Community

We're connecting Vin65 users together. This officially supported Vin65 group gets you tips, tricks and support from other Vin65 users.

Looking For Extra Support Love?

We've got you covered with Premium Support

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Priority Response

However you prefer to contact our support team - we've got you covered. With premium support, we'll get back to you faster than ever so you can get back to selling wine.

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Live Chat

Got a burning question that can't wait? With premium support, you can message us live and our reps will get your question in real time.

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Exclusive Training

Need a little one-on-one or group training? Premium support covers 2 hours of training per month for you and your team.

Vin65 Support Hours

We're here everyday

Monday - Thursday: 8:00AM - 11:00PM PST
Friday & Saturday: 8:00AM - 5:00PM PST
Sunday: 2:00PM - 11:00PM PST

Need some love outside of our office hours?
Check out our online help website or our community forum for 24/7/365 help!

FAQs

Some of our most frequently asked questions

Is technical or customer support included?
Phone, ticket/email support are all available with free support. Live chat, priority support and 2 hours of training per month are included with a Premium Support package. Beyond the plans, we have a lot of free support too, like an online help site, a community forum, and free training webinars every week.

Does my Premium Support plan expire automatically? How do I cancel/change my support plan?
No. Your support plan will auto-renew until you change or cancel your support plan. You will need to fill out the same form that you used to sign up for a support plan, which is located above. When cancelling your support plan please select 'Free Support' as your support plan selection.

Do my Premium Support training hours roll over into the next month if I don't use them?
No. Training hours are prepaid for the month only. Any time left over at the end of the month will expire.

Is third level, or design support included in these plans?
No. Third level support (webservices, database, etc.), and design support is billed separately at $200/hr.

When does my support plan start?
You can start taking advantage of your support plan the day you completed filling out the signup form. Charges for your plan will appear on your next billing invoice, and will run monthly from the date you signed up.

Do I have to sign up for my support plan?
No. You are not required to have a support plan - support is free by default! Premium Support plans are offered with exclusive benefits and are a great way to get extra fast help from our knowledgeable support team.

Weekly Webinar Training

Sign up for weekly webinar emails

Training Webinar Reminders

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We want to make selling wine easy for you and your team. Subscribe to be notified of upcoming free webinars. Our Thursday webinar focuses on ways to sell more wine with Vin65's tools. Free Training Friday is a live interactive training session where Vin65 will answer any questions you have about the platform. Register early to secure your spot!

The training sessions are Thursdays at 4:00pm PDT and Fridays at 9:30AM PDT.

Feature Request

Have a great idea?

We love to hear ideas from our clients. Although we don’t offer custom programming for a single client, we strive to build a better platform for our 1200+ clients and update the software every week. By filling out the form below, your request is automatically added to our database for evaluation. While we can only do a fraction of the requests submitted - your input is a key factor in the features we build.

Feature Request

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