Vin65 Support

How can we help you?

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Help Site

Need to figure something out? Our documentation site has step-by-step instructions and tons of videos to answer your questions.

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Training Sessions

Get the most out of Vin65's tools with our in-person and remote training offerings. Choose from our Essentials, Wine Club, POS and Marketing curriculums, or request a custom training for your team.

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Vin65 Community

We're connecting Vin65 users together. This officially supported Vin65 group gets you tips, tricks and support from other Vin65 users.

Vin65 Support Hours

We're here everyday

Monday - Thursday: 8:00AM - 10:00PM PST
Friday & Saturday: 8:00AM - 5:00PM PST
Sunday: 9:30am-12:30pm PST & 4:00PM - 10:00PM PST

Need some love outside of our office hours?
Check out our online help website or our community forum for 24/7/365 help!

Vin65 Training

Our live training sessions help your team get the most out of Vin65

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Essentials

Ideal for those new to Vin65's tools or looking for a basic skills brush up. In this 3 hour course, you'll develop a solid working foundation of our ecommerce tools, including contact management, order processing, building promotions, setting up products, and inventory management.

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Wine Club

Perfect for Wine Club Managers and Associates. In this 3 hour course, we'll take a deep dive into our robust wine club tools including club setup options, membership management, club emails, reporting, processing and more. 

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POS

Ideal for Tasting Room Managers and Associates. This 3 hour course focuses on setting up and operating POS in your tasting room including managing your contacts, processing and managing your orders, best practices for handling samples and pours, and more. 

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Marketing

Designed for those that are new to Vin65's built-in marketing tools. This 3 hour course includes how to segment your database for email marketing, creating and sending your marketing emails, upsell tools, social media and more.

Looking For Extra Support Love?

We've got you covered with Premium Support

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Priority Response

However you prefer to contact our support team - we've got you covered. With premium support, we'll get back to you faster than ever so you can get back to selling wine.

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Live Chat

Got a burning question that can't wait? With premium support, you can message us live and our reps will get your question in real time.

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Exclusive Training

Need a little one-on-one or group training? Premium support covers 2 hours of training per month for you and your team.

FAQs

Some of our most frequently asked questions

Is technical or customer support included?
Phone, ticket/email support are all available with free support. Live chat, priority support and 2 hours of training per month are included with a Premium Support package. We also have an online help site with videos and step-by-step instructions and a community forum where you can ask questions and gather feedback from other wineries.

Does my Premium Support plan expire automatically? How do I cancel/change my support plan?
No. Your support plan will auto-renew until you change or cancel your support plan. You will need to fill out the same form that you used to sign up for a support plan, which is located above. When cancelling your support plan please select 'Free Support' as your support plan selection.

Do my Premium Support training hours roll over into the next month if I don't use them?
No. Training hours are prepaid for the month only. Any time left over at the end of the month will expire.

Is third level, or design support included in these plans?
No. Third level support (webservices, database, etc.), and design support is billed separately at $200/hr.

When does my support plan start?
You can start taking advantage of your support plan the day you completed filling out the signup form. Charges for your plan will appear on your next billing invoice, and will run monthly from the date you signed up.

Do I have to sign up for a support plan?
No. You are not required to have a support plan - support is free by default! Premium Support plans are offered with exclusive benefits and are a great way to get extra fast help from our knowledgeable support team.

Can I get in-person training?
Yes! We offer live training sessions at our Napa Valley headquarters, in Paso Robles and Santa Maria. Our team also offers customized remote or onsite trainings where we come to you. Learn more about our training options here.