Vin65 Blog

DTC wine thoughts served up by Vin65

Andrew Kamphuis
 
December 12, 2008 | Misc | Andrew Kamphuis

You win by caring.

I don't know where I saw it, or if it just came to me, but I have a little note written on my to-do list this past week that says 'you win by caring'.

Picking up the phone, responding to an email, and in general just adding emotion often is all it takes to win. The biggest mistake is to believe that features and appearance matter the most.

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